Shipping Policy
Coverage, timelines and charges for getting your order to your door.
On This Page
1. Overview
This policy covers how orders placed on SecurityCart.in are packed, dispatched and delivered across India, along with what to expect if a shipment is running late or an installation needs to be scheduled.
2. Shipping Coverage
We ship pan-India to serviceable pincodes through our courier partners. Availability for certain oversized items (such as full combo kits) or remote pincodes may vary — this is checked automatically at checkout based on your delivery address.
3. Order Processing Time
Orders are typically packed and handed to our courier partner within 24–48 hours of confirmation, excluding Sundays and public holidays. You'll receive a notification once your order is dispatched.
4. Delivery Timelines
- Metro cities: approximately 2–4 business days after dispatch
- Other cities & towns: approximately 4–7 business days after dispatch
- Remote or rural pincodes: may take a little longer depending on courier serviceability
These are estimates, not guarantees — actual delivery time can vary with courier load, weather, and local conditions.
5. Shipping Charges
Shipping is free on orders above ₹999. A flat shipping charge applies to orders below that value, shown clearly at checkout before you pay — there are no hidden charges added after you've placed the order.
6. Order Tracking
Once dispatched, you can follow your order's progress in real time from the My Orders page — from order placed and confirmed through to shipped, out for delivery, and delivered.
7. Delayed or Lost Shipments
If your order hasn't arrived within the expected window, contact our support team with your order number and we'll follow up with the courier on your behalf. In the rare event a shipment is confirmed lost in transit, we'll send a free replacement or issue a full refund.
8. Installation Scheduling
If you've also booked our Installation Service, our team will contact you after delivery to schedule a convenient time — installation is arranged separately from courier delivery and is not automatically bundled with the delivery date.
9. Contact
Email support@securitycart.in or call +91 98384 05399 (Mon–Sat, 10 AM – 7 PM) for any shipping-related query.