Our Services
From first installation to years of after-sales support, our in-house and certified partner technicians keep your security systems running the way they should.
Installation Service
Every camera in your cart can be paired with a professional, on-site installation by a technician trained on that exact product line. We handle cable routing, mounting, DVR/NVR setup, network configuration and a full live-view walkthrough before we leave — so the system works the way you expect from day one, not just on paper.
- Site survey and camera placement recommendations before installation day
- Structured cabling, mounting and power setup for indoor and outdoor units
- DVR/NVR configuration, recording schedule setup and mobile app pairing
- Post-installation demo and hand-over checklist signed off with you
Annual Maintenance (AMC)
Cameras get knocked out of alignment, lenses collect dust, and hard disks fill up quietly in the background — an AMC plan keeps small issues from turning into blind spots. Our technicians visit on a set schedule to inspect, clean and service every connected device.
- Scheduled preventive visits — lens cleaning, cable and connector checks, housing inspection
- DVR/NVR health checks, storage review and firmware updates where applicable
- Priority response for breakdowns during your AMC period
- Flexible plans for single installations up to multi-site businesses
Warranty Claim Assistance
If a product develops a genuine manufacturing fault within its warranty period, our team coordinates the claim on your behalf — from diagnosis to replacement or repair — so you're not stuck dealing with the manufacturer directly. See our full Warranty Policy for coverage details and timelines.
- Remote diagnosis first, to confirm whether a claim is actually needed
- We manage the paperwork and courier coordination with the manufacturer/brand
- Regular status updates until the claim is resolved