Return & Refund Policy

1. Overview

We want you to be confident buying from SecurityCart.in. If something isn't right — the wrong item, a change of mind on an unopened product, or a fault straight out of the box — this policy explains how returns and refunds work. It's separate from our Warranty Policy, which covers manufacturing defects that appear after the return window has closed.

2. Return Eligibility Window

Most products can be returned within 7 days of delivery. A small number of categories carry a shorter or different window, which is always shown on the product page before you buy — that figure takes precedence over this general policy.

3. Conditions for Return

• The item is unused, uninstalled, and in its original condition
• All original packaging, accessories, manuals and cables are included
• The item is not on the non-returnable list below
• You have your order number or invoice available

4. Non-Returnable Items

• Products that have already been installed or physically mounted
• Custom or made-to-order items (e.g., custom cable lengths, bespoke kits)
• Software licenses and activated cloud-storage subscriptions
• Items missing original packaging or accessories

5. Damaged or Defective Items on Arrival

If an item arrives damaged, physically defective, or not matching what you ordered, contact us within 48 hours of delivery with photos of the product and its packaging. These cases are handled on priority and don't count against the standard return window — we'll arrange a free replacement or a full refund, whichever you prefer.

6. How to Initiate a Return

Go to My Orders, find the order in question, and contact our support team with the order number and reason for return. Once approved, we'll arrange a reverse pickup where available, or share drop-off instructions. Please repack the item securely in its original box to avoid transit damage.

7. Refund Process & Timeline

Once the returned item passes a quality check at our end, refunds are processed within 5–7 business days:

• Prepaid orders (UPI / Card / Net Banking): refunded to the original payment method
• Cash on Delivery orders: refunded via bank transfer or UPI to an account you provide

Shipping charges (if any were paid) are refunded only when the return is due to our error — a wrong, damaged, or defective item.

8. Contact

Email support@securitycart.in or call +91 98384 05399 (Mon–Sat, 10 AM – 7 PM) to start a return.